The TCM Model

The TCM Model is a process of care delivery that creates dynamic, high-functioning teams in the exam room. This model first transformed Dr. Anderson’s primary care practice and now enables increased productivity, more accurate and timely data collection and larger, more engaged patient populations in practices throughout the US.

Providers are freed up to focus on patients, while nurses and MAs trained as Team Care Assistants (TCAs) are empowered to work at the full capacity of their licenses. With strategic patient visit schedules and the support of TCAs performing a number of additional exam room responsibilities (not simply serving as scribes), providers are able to spend less — but higher quality — time with each patient. The EHR is leveraged as an effective tool, leading to better communication and patient health outcomes.

The TCM Model has been shown to increase visits per day by 40% on a group-wide basis (and by 70% for some providers), generating a strong Year 1 ROI.

This process benefits everyone involved in patient care, from administrators, to providers, to clinical staff. And it gives patients timely, consistent access to a provider who knows them and a unified healthcare team, ultimately supporting the best elements of the medical home.